FOR IMMEDIATE RELEASE
Owen MacKinnon promoted to Head of Telemarketing at Paragon
Leicestershire telemarketing and sales training agency promotes MacKinnon after sixteen months with the business.
Paragon Sales Solutions, the Leicestershire-based sales training, telemarketing and lead generation agency, has promoted Owen MacKinnon to the newly created role of Head of Telemarketing.
MacKinnon joined Paragon in May 2025 as a Telemarketing Executive and moves into the leadership role after sixteen months with the business. He will lead a team of experienced telemarketing executives, and take responsibility for the delivery, quality and development of Paragon’s telemarketing services across its UK and international client base.
“Owen has led from the front since the day he joined, long before he had the job title to go with it,” said Rob Spence, Managing Director of Paragon Sales Solutions and host of the Sales Circle podcast. “Telemarketing is a craft, and the people who are good at it are the ones who listen properly and keep going when a call doesn’t land. Owen does both, and more importantly he can teach other people to do both. Promoting from within isn’t sentimentality — it’s the fastest way to keep standards where our clients expect them.”
What the role covers
The Head of Telemarketing position brings Paragon’s campaign delivery, call quality and team development under a single remit. MacKinnon will oversee campaign performance for clients, set and maintain call quality standards across the team, and lead the onboarding and coaching of telemarketing staff.
The appointment sits alongside Paragon’s existing leadership in training and quality, and reflects the agency’s continued investment in the telemarketing side of its award-winning sales and telemarketing services.
“Paragon backed me from the start, and this role is a chance to pass that on,” said Owen MacKinnon, Head of Telemarketing at Paragon Sales Solutions. “Good telemarketing comes down to preparation and consistency — knowing the client’s business properly and picking the phone up again after a difficult call. That’s what I want the whole team known for.”
Paragon Sales Solutions works with B2B businesses on telemarketing, appointment setting, lead generation, sales training and sales consultancy. Businesses interested in outsourced telemarketing can find out more at paragonsalessolutions.co.uk or by calling 0116 502 3900.
About Paragon Sales Solutions
Paragon Sales Solutions is an award-winning sales and marketing agency based in Countesthorpe, Leicestershire, founded by Rob Spence. The company provides telemarketing, lead generation, appointment setting, sales training and sales consultancy to B2B businesses in the UK and internationally, helping teams build reliable pipelines and convert more conversations into revenue. Rob Spence is the host of the Sales Circle podcast and an author on sales and business development.
Media contact
Rob Spence Managing Director, Paragon Sales Solutions rob@paragonsalessolutions.co.uk 0116 502 3900 7 Leicester Road, Countesthorpe, Leicester LE8 5QU paragonsalessolutions.co.uk