I am a firm believer that good customer service starts way before your customer even makes a purchase. Customer service starts the second they walk through your showroom doors, or the second you walk into their office and reach out your hand for a handshake. Your customer’s experience with your company starts very early on […]
Do You Have To Be Liked as a Salesperson? Read More »
I recently had a bad experience with a car company whom used every ‘bad’ sales technique in the book. I mean shockingly bad, manipulative, deceitful and hurtful sales tactics. It was quite embarrassing really. I won’t publicly name the company, however let’s just say due to a large marketing campaign, you cannot escape their name
Do Your Business a Favour, Train Your Sales People. Read More »
“Oh, you know Mike? He’s a great salesman! Honestly, one of the best. He can sell ice to the Eskimos!” Oh can he now? What on Earth is the point in selling ice to the Eskimos? Do Eskimos need more ice? Is that truly what they need in life right now? I sincerely doubt it.
Why Sell Ice To The Eskimos? Read More »
As a business owner, or even as a sales professional you will be well aware of your competition. You will know exactly what they do, how they do it and why they do it. Even in business plans for start up enterprises, entrepreneurs are well encouraged to spend time researching their competition. But we are
Handling Business Competition Read More »
Sales is a funny industry right? There is so much pressure put on the sale, that as a function of any business model, sales can come across as a real tough industry. Sales make or break a company. No business will ever succeed without sales; and I guess that is why sometimes it can feel
A ‘No’ isn’t a ‘No’ Forever…. Read More »
Every sales process is going to feature plenty of objections. Every business is going to hear a lot of objections. But there is one simple way you can reduce the negative impact an objection may have on your sales presentation. Let’s back track just a tiny little bit. What is an objection? In your sales
Overcoming Objections Read More »
The Paragon Mindset is Robert Spence’s second book, after his success with Relationship Selling. The Paragon Mindset offers the reader the chance to delve deep into sales techniques, and offers plenty of incredible sales tips and real life stories. The idea behind The Paragon Mindset is give sales professionals, business owners and entrepreneurs the chance
The Paragon Mindset – Due To Be Released! Read More »
Are you wasting too much time on activities that takes you away from selling? Selling is a key activity in any business. If you are in business, if you are a business owner then you too are a sales person. I talk about this a lot but if you are not selling anything, then you
How Much Time Do You Allocate To Selling? Read More »
Telemarketing quite simply is the number one action your business can take to get in front of your customers. A high proportion of all sales are made after some form of human contact, including telemarketing calls, so if you are not calling your customers then you are not giving yourself the best chance of success.
Could Telemarketing Benefit Your Business? Read More »
I had a conversation with a small business owner several months ago that reminded me why sales training is so vital in all businesses. The small business owner told me that once he had sent over a proposal for his services, he would never contact his prospect again. Literally checking my ears to make sure
